fq77's Privacy Policy

1. Introduction and Scope

fq77 ("we", "our", or "platform") is an online gaming and betting platform operating for users in Bangladesh. We place the highest importance on the privacy of our users' personal information. This privacy policy ("policy") explains how fq77 collects your personal information, the purposes for which it is used, how long it is stored, and with whom it may be shared.

This policy applies to services provided through fq77's website, mobile application, live chat service, and all our digital channels. It takes effect when you register on our platform, log in, play games, or contact our customer support team.

Please read this policy carefully before using our services. If you have any questions, you may contact our support team.

2. Data Collection

We collect two types of information from you: information you provide directly and information collected automatically.

2.1 Information Provided Directly

Information you provide during registration or account management includes:

• Full name and date of birth
• Email address
• National ID or passport number (for identity verification)
• Residential address
• Payment account details (bKash, Nagad, Rocket number)
• Security questions and answers

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device type
• Browser version and operating system
• Your activity and gaming history on the platform
• Deposit and withdrawal transaction records
• Session duration and usage patterns
• Cookies and local storage data

2.3 Information Collected via Third Parties

In some cases we may verify information through trusted third-party service providers for the purposes of identity verification and fraud prevention. This process is fully secure and protected by SSL encryption technology.

3. Purpose of Data Use

fq77 uses your information for the following purposes:

• Account management: To create, verify, manage, and secure your account.
• Service delivery: To process gaming services, betting, and transactions.
• Identity verification: To confirm your age (21+) and identity.
• Financial transactions: To securely process deposits (from ৳300) and withdrawals (from ৳1,000).
• Customer support: To provide assistance via 24/7 live chat and email.
• Security and fraud prevention: To detect and prevent unauthorized access, money laundering, and fraudulent activity.
• Responsible gaming: To identify potential problem patterns and provide necessary support.
• Technical improvements: To improve platform performance and fix errors.
• Legal compliance: To comply with applicable laws and regulations.
• Relevant communications: To send important notifications related to your account.

4. Data Storage and Security

4.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, financial transaction records and identity verification documents are retained for a defined period to meet regulatory requirements and legal obligations.

4.2 Technical Security Measures

fq77 uses industry-standard security technology to protect your information:

• 256-bit SSL encryption — on all data transmissions
• Secure server infrastructure and firewall protection
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Encrypted password hashing
• Restricted employee access — only authorized staff can view data

5. Data Disclosure and Third Parties

fq77 never sells, rents, or shares your personal information with third parties for commercial purposes. Some information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted technology and payment service providers to operate our services smoothly. These partners are given only the information strictly necessary to carry out their specific tasks. They may not use this information for any other purpose.

5.2 Game Software Providers

Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — process some session data to ensure game fairness. This data does not include your identity document information.

5.3 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• As part of a court order or valid legal process
• In response to a formal request from a government investigative authority
• To comply with anti-money laundering (AML) regulations
• In the interest of preventing fraud or criminal activity

6. Cookies and Tracking Technologies

fq77 uses cookies and similar tracking technologies to improve your browsing experience and analyze platform performance.

6.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and security. Disabling them will prevent the site from functioning properly.
• Functional cookies: To remember your language preferences, game settings, and account preferences.
• Analytics cookies: To analyze site usage and improve service quality.
• Security cookies: For fraud detection and account protection.

6.2 Cookie Controls

You can block or delete non-essential cookies by changing your browser settings. Keep in mind that disabling certain cookies may limit some features of the platform.

7. Your Rights

As a fq77 user, you have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you. Through a written request, you can receive a copy of your data.
• Right to rectification: If your information is incomplete or incorrect, you can request that it be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted (within the limits of legal obligations).
• Right to restrict processing: In some cases, you have the right to request that processing of your information be limited.
• Right to portability: The right to receive your information in a structured, commonly used format.
• Right to object: The right to object to certain types of data processing.

To exercise these rights, contact our support team via 24/7 live chat on the platform or by email. We will verify your request and respond as quickly as possible.

8. Account Deletion and Data Retention

You may request to close your fq77 account at any time. After the account is closed:

• Your profile information will be deactivated immediately.
• Financial transaction records and identity verification documents will be retained for the period required to meet legal obligations.
• Betting and gaming history may be retained for regulatory audit purposes.
• Records of self-exclusion requests will be maintained under the responsible gaming policy.

Please note that any pending bonuses or winnings in the account must be settled before the account is closed.

9. Protection of Minors

fq77 strictly does not provide services to anyone under the age of 21. Our platform operates for individuals aged 21 and above only. We apply an age verification process at registration, and any account identified as belonging to a minor is closed immediately.

We do not intentionally collect any personal information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

10. Policy Changes

fq77 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A public notice will be displayed on the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after changes are made will be considered acceptance of the revised policy. You are therefore encouraged to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us:

• 24/7 Live Chat: Log in to the platform and speak directly with our Bengali-speaking support team.
• Email: [email protected]

Our privacy team typically responds to your request within business days. For urgent security matters, immediate assistance is available via live chat.